Introduction
This guide will assist you in submitting a complaint regarding a supplier following a delivery to Head Office where this has been enabled.
Assumptions
- You are using e-procurement
Where to find this
Outlet > Company > Suppliers
Step-by-Step guide
Ensure you are logged into the application in Outlet Mode.
Select Suppliers from the menu under Company
Scroll down the page to the Supplier Complaints Section > select 'RAISE COMPLAINT'
Enter all relevent information relating to the complaint, including product details, and any communication had with the supplier
Once completed, click on 'SEND COMPLAINT' which will submit the complaint to Head Office.
Click OK on the pop up
Confirmation is then shown that your complaint has been raised and sent to Head Office